Overcoming new challenges in the food industry

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“Being resilient is important because no matter how well a system is engineered, reality will sooner or later conspire to disrupt the system.”


– Donald Firesmith, Carnegie Mellon University, Pittsburgh

Food Industry

Online grocers and food retailers are one of the fastest growing segments in today’s eCommerce market. As consumers begin to feel more comfortable ordering food and groceries online, retailers must put more focus on having a digital presence, especially in moments of crisis like a global pandemic.

To better meet new expectations, business models are diversifying beyond online shops into true omnichannel organizations. However, in order to be successful, it is important that organizations align their team structure, processes and technologies into an integrated omnichannel strategy. Read this white paper to find out more.


About the White Paper

In this white paper, we explore major changes in the traditional food and grocery industry, outlining which requirements commerce platforms should have to better meet new and emerging online demands.

Key learnings include:

  • Challenges that online grocers and food retailers are facing due to new consumer expectations
  • How the online grocery business model is diversifying to meet new demands
  • Which new technology requirements must be met to ensure true omnichannel retail experiences
  • How a headless commerce architecture solves challenges in the industry

To learn more about digital commerce in retail, visit our website.