“Being resilient is important because no matter how well a system is engineered, reality will sooner or later conspire to disrupt the system.”
– Donald Firesmith, Carnegie Mellon University, Pittsburgh
Online grocers and food retailers are one of the fastest growing segments in today’s eCommerce market. As consumers begin to feel more comfortable ordering food and groceries online, retailers must put more focus on having a digital presence, especially in moments of crisis like a global pandemic.
To better meet new expectations, business models are diversifying beyond online shops into true omnichannel organizations. However, in order to be successful, it is important that organizations align their team structure, processes and technologies into an integrated omnichannel strategy. Read this white paper to find out more.
In this white paper, we explore major changes in the traditional food and grocery industry, outlining which requirements commerce platforms should have to better meet new and emerging online demands.
Key learnings include:
To learn more about digital commerce in retail, visit our website.