About the webinar

In 2020 when most hotels and restaurants were shut down or had capacity restrictions, Mission Linen - a company that’s been supplying uniforms, disposable food service products and textiles to the hospitality industry for 90 years - anticipated their customers’ needs and made a strategic decision to move their services online.

To be successful in their digital transformation while maintaining high-quality service and customer loyalty, Mission Linen relied on headless commerce technology from commercetools. The outcome? Expanded product lines and even higher service through their D2C and B2C channels, resulting in an overall increase in sales.

This webinar was recorded on April 13, 2021. Mission Linen’s CIO Dave Pattison spoke with Matt Alberts of commercetools on how the ability to adapt quickly in the face of unprecedented market changes is the key differentiator between businesses that grew during the pandemic and those that shrunk. We’re talking Modern Commerce Architecture™ with a unique business that’s clinging to their high-service tradition while embracing digital transformation.


 

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Your Speakers

Modern Commerce Webinar featuring Dave Pattison-1

Dave Pattison
CIO and Vice President Information Technology
Mission Linen

Dave has been with Mission Linen Supply since 2001. As CIO & Vice President Information Technology, Dave has been instrumental in executing the CEO’s directive to grow a direct-to-consumer sales channel by using technology. The idea was to build a new digital commerce platform for both businesses and consumers and leverage the company’s existing delivery network for order fulfillment.

Dave has a degree in Economics from The University of California, Santa Barbara and a J.D. from Santa Barbara and Ventura Colleges of Law.

Matt Alberts commercetools

Matt Alberts
VP Professional Services, Americas
commercetools

Matt joined commercetools in 2019 to lead their Customer Success and Professional Services organization. In this role he leads a team of Solution Architects and Developers in supporting our customers and partners succees when building their solutions on commercetools.

Prior to commercetools, he was in the role of Solution Principal for Omni-Channel at Aptos, as well as strategic roles at Oracle Retail and MICROS Retail. Matt was also Head of IT and eCommerce at One Step Ahead, an online retailer specializing in baby and toddler products.

Matt attended Northern Illinois University with a focus towards Operations Management and Information Systems and holds technical certifications from Microsoft, Cisco, and Red Hat.