commercetools White Paper: How Modern Commerce Technology is Transforming the Telecommunications Industry

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“Communication Services Providers (CSPs) worldwide will spend over $166 billion in current currency (up 2.4% from 2018) on their network infrastructure, software and services, while also seeking to transform into digital service providers.”


According to the analysts, investment in cloud-based solutions will be a major trend in the next few years: “By 2023, 50% of the network infrastructure software will be based on cloud-native technologies.”


– Gartner Predicts 2019: 5 CSP Technology Trends to Plan for 5G, Open Source, Virtualization and Private Networks

Telecommunication Industry

Telecommunication companies around the globe have undergone significant changes throughout the 21st century – from the first land lines to fast 5G mobile networks, to innovations such as streaming content, the Internet of Things (IoT) and autonomous cars – all which are driving top companies such as T-Mobile, Verizon, and Deutsche Telekom.

In addition to new technology, innovation has also been demonstrated within organizations themselves. How telecom giants connect people is one thing – but how they keep up with the demand for faster, better service is an architectural and organizational lesson for those telcos that are struggling with outdated systems.


About the White Paper

The main challenge across the telecommunications industry – which includes telecom equipment manufacturers, telecom services and wireless communication providers – is to continuously meet the demands of consumers and business users for faster, more reliable data and voice connections, more applications and a better customer experience.

In this white paper, we will guide you through a brief history of Telecommunications, the evolution of the telco sales model, and the top 5 challenges CSPs face today, which include:

  • Siloed Information
  • Deregulation
  • Sub-Par Digital Customer Experience
  • Need for Horizontal Diversification
  • Legacy Solutions

To learn more about how commerce plays a role in the future of telecommunications, visit our website here.